Job descriptions

Hotel receptionists make guests feel welcome, manage room bookings (also known as reservations) and deal with requests that guests make during their stay. A smiling face is really important in the world of the receptionists. They are expected to be incredibly organized, friendly and professional at all times, be able to look after several things at once and always stay calm, sometimes under pressure. Individuals looking to enter this position should have personal qualities like patience, and pleasant appearance as the job involves interacting with customers.

Among the scope of receptionist's duties and responsibilities, following are worth to be mentioned: receptionist deals with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail; administers all reservations, cancellations and no-shows, in line with hotel's policy; keeps up to date with current promotions and hotel pricing, to provide information to guests, on request; fulfills all reasonable requests from guests to ensure their comfort, satisfaction and safety; conducts regular security checks throughout the day and report any security issues to line manager. A receptionist must also report any maintenance issues, including all furniture, fittings and equipment, and provide reports, as required, for housekeepers and management.

Receptionists work in 8 hour shifts system, which requires work also during the night time. All the candidates are required to have good stress management abilities.


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